JEKIRA Return & Exchange Policy
JEKIRA Return & Exchange Policy
Your Satisfaction is Our Priority，We understand how challenging it can be to select personal items online. That's why all orders can be returned or exchanged within 30 days with proof of purchase.
Key Summary
🕒 30-Day Window: Eligible returns/exchanges within 30 days of delivery
📦 Condition: Unused, original packaging & tags attached
🌍 Regional Hubs:
🇪🇺 EU Customers: Return to UK Warehouse
🌏 Non-EU Customers: Return to China Facility
📧 Contact First: Always email support@jekira.com before returning
Eligibility Requirements
✅ Accepted Cases
Incorrect item received
Manufacturing defects (e.g., broken clasps, torn seams)
Unopened/unused items with intact security seals
❌ Non-Eligible Cases
Damage from wear/tear or improper use
Final sale items (marked "Non-Refundable")
Customized/personalized products
Missing original packaging or tags
Return Process
Step 1: Initiate Request
Email support@jekira.com within 30 days of delivery with:
Order number
Photos/video of issue
Preferred solution (refund/exchange)
Step 2: Receive Authorization
We’ll email:
Approved return label (if error is our fault)
Regional Return Address:
🇪🇺 EU Returns:
Faeshop Ltd
Flat 402, Michigan Building
2 Biscayne Avenue, London E14 9QT, UK
🌏 Non-EU Returns:
Dongguan Xin Chengyue Co., Ltd
Shigu Buwei Road, Tangxia Town
Dongguan, Guangdong 523710, China
Step 3: Ship Securely
Use tracked shipping (e.g., DHL, FedEx)
Insure packages over €50/$50
If the return is due to our error (e.g., incorrect or defective items), we will cover the return shipping costs.
Refunds & Exchanges
💳 Refunds
Processed within 5 business days after inspection
Original payment method only (excluding shipping fees)
Bank processing delays may take 3-10 business days
🔄 Exchanges
Available for defective items only
Expedited shipping fees apply for urgent replacements
🎁 Gifts
Gift recipients receive store credit
Gift purchasers receive refund to original payment
EU-Specific Rights
Under EU Consumer Law, you additionally have:
14-day cooling-off period for non-defective returns
Return shipping refund if product is faulty
Defective Item Resolution
For items failing within 1 year of purchase:
Email proof of defect & purchase date
Choose:
Free repair (6-8 weeks)
50% discount code for repurchase
Full refund (requires return inspection)
Important Notes
⚠️ No Cash/Store Credit for:
Items sent to incorrect addresses without authorization
Returns lacking order verification
📦 Retain Proof: Keep tracking numbers until refund completes
Need Help?
📧 support@jekira.com | 📅 Response within 24hrs
"We resolve 98% of cases within 72 hours" - 2024 Customer Report