JEKIRA Global Shipping Policy
JEKIRA Global Shipping Policy
Seamless Delivery Across 150+ Countries
Key Highlights
🆓 Free shipping threshold:
All regions: Order amount ≥ $29.99 automatically waives standard shippingExceptions: Expedited services and special products (such as customized products) are not included
🚚 Regional Hubs:
🇪🇺 EU Orders: Shipped from London, UK (3-5 business days transit)
🌏 Non-EU Orders: Shipped from Dongguan, China (7-12 business days transit)
⏳ Processing Time: 3-5 business days (excluding pre-orders)
📦 Real-Time Tracking: Provided for all orders
Order Processing
Confirmation Email: Sent immediately after purchase
Dual Warehouse Routing:
EU orders ship from Faeshop Ltd, UK
Non-EU orders ship from Dongguan Xin Chengyue, China
Split Shipments:
If your order contains both in-stock and pre-order items:
Available items ship within 3 days
Pre-orders ship separately with no extra cost
Tracking & Delivery
🔍 How to Track:
Click tracking link in your SMS/email
Visit www.jekira.com with order number
⚠️ Note:
Allow 72 hours for tracking activation (China shipments may take 24h longer)
Contact support@jekira.com if no update after 4 business days
Critical Policies
📮 Address Accuracy
24hour Edit Window: Modify address within 30 mins of ordering via support@jekira.com
Wrong Address Fees: Reshipment costs apply if undelivered due to incorrect info
🚫 Lost/Stolen Packages
File claim with carrier using provided tracking number
Request carrier investigation report for our support team at support@jekira.com
🧳 Customs & Duties
Recipient responsible for local taxes
Prohibited Items
Items requiring export licenses (e.g., jade carvings over 100g) will:
Require customer-provided documentation
Face 14-21 day processing delays
FAQ
Q: Why is my EU order coming from the UK post-Brexit?
A: Our UK warehouse holds sufficient stock to ensure EU customers avoid customs delays.
Q: Can I choose my origin warehouse?
A: Automatic routing ensures fastest delivery. Contact us for special requests.
Q: How are shipping emissions offset?
A: 1% of all shipping fees fund ocean cleanup projects.
Need Urgent Help?
📧 support@jekira.com | 📆 24/7 Chat Support
"98% of inquiries resolved within 2 hours" - 2024 Customer Care Report